You have the right to cancel your order for physical products for any reason within 14 days beginning with the day you receive the item. If, for any reason, you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item, but it must be unopened with any seals and/or shrink-wrap intact.
Please contact us as soon as possible to notify us about the return. You must return the unused product to us with the original documentation, as sent with each parcel. You must provide written confirmation of your order number and an explanation of the reason for cancellation. Delivery costs of returning any product will be payable by you, unless due to error on our part. We will issue a full refund for the price you paid for the item.
We can only accept the return of opened items if they are faulty or were not received initially with shrink-wrap or seals. If an item has been damaged in transit, or you have not been sent the item you ordered, report the situation to us as soon as possible, and delivery of a replacement item will be arranged. We are unable to exchange items that are not damaged, defective or incorrect.
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